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Privacy Policy and Terms of Use

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Website Policy
Thank you for visiting the official website of the City of Eastvale. We are providing this notice to explain our online information practices and the choices you can make about the way your information is collected and used by the City of Eastvale.

Privacy Policy and Disclaimer
The City of Eastvale is firmly committed to the principles of electronic privacy. No personal information gathered for access to this site - including e-mail addresses - will be released to a third party without the subject's consent; however, personal information submitted to the City's Website may be subject to disclosure pursuant to various California laws, including, but not limited to, the California Civil Discovery Act of 1986 and the California Public Records Act. The City may share such information with other agencies if: (1) the information relates to that agency; (2) to protect the interests of others; (3) to protect and defend the rights or property of the City; or (4) as otherwise provided by law.

The City's Website contains links to other sites. Please be aware that the City is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by the City's Website.

As with any password-protected site, identity is established at logon and thus it is possible to identify the pages a specific user visits within the site.

This statement discloses what information is collected from visitors to the City of Eastvale website, how this information is collected and used, instances when this information is shared and what choices are available to users regarding the collection, use and distribution of data. This statement also outlines security procedures in place to protect against loss, misuse or alteration of information under City of Eastvale's control, and how to correct or change incorrect information.

Use of Digital Cookies
A cookie is a small data file issued to visitors by certain Web sites, and stored on the visitor's hard drive. A cookie file can contain information such as a user ID that the site uses to track which pages are visited - information that is useful for marketing purposes and to keep high-traffic pages easily accessible to users. A cookie cannot read or extract information from a hard disk or read cookie files created by other sites. Visitors can refuse cookies by turning them off in the browser. The City of Eastvale reserves the right to use and implement cookies. We believe that this use of cookies does not compromise the user's privacy and security.

Conditions of Use
By visiting the City of Eastvale website, users agree that they will not use the website for any unlawful activity, or use it in any way that would violate the terms and conditions of use. This website is governed and construed by the laws of the State of California. Any use of the website shall comply with all City, State and Federal laws and regulations. Unauthorized attempts to upload information or change information on this website are strictly prohibited and may be punishable under state law and federal statutes including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act. We monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage to the City's website. Anyone using this website expressly consents to such monitoring.

Communications to the City via this website shall in no way be deemed to constitute legal or official notice to the City of Eastvale, its agencies, officers, employees, representatives or agents with respect to any existing, pending or future claim or cause of action against the City of Eastvale or any of its agencies, officers, employees, representatives or agents where notice is required by Federal, State or local law. Nor shall communications to the City via this website be deemed to constitute legal or official notice for any other purpose.

Changes are made periodically to City documents, including the Municipal Code, City Council documents, City regulations, guidelines, and schedules, and these changes may or may not be reflected in the materials or information present on this website. Additionally, because the site is frequently under development, materials and information may be deleted, modified or moved to a different part of the website without advance notice.
Under no circumstances shall the City of Eastvale be liable for any actions taken or omissions made from reliance on any information contained herein from whatever source nor shall the City Eastvale be liable for any other consequences from any such reliance.

The City of Eastvale is neither responsible nor liable for any viruses or other contamination of your system nor for any delays, inaccuracies, errors or omissions arising out of your use of this website or with respect to the material contained on this website, including without limitation, any material posted on the website. This website and all materials contained on it are distributed and transmitted "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. The City of Eastvale is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the website and/or the materials contained on the website whether the materials contained on the website are provided by the City of Eastvale, or a third party.

Sending of E-mail
Messages transmitted via electronic mail (email) are not secure and any information transmitted to this site via e-mail will not be treated as confidential. The City of Eastvale may use email or other forms of input provided by visitors to this site for any purpose without compensation to the contributor. If you send us an electronic mail message, either through your mail program or by using one of the online Contact forms, we will only use the personally identifying information to respond to the request. We may direct your message to another government agency that can help in fulfilling your request. This personally identifying information will not be shared with any third party or other governmental agencies not directly handling your request.

Online Transactions
Every effort is made to protect any sensitive personal information you give online. This site uses a secure server for conducting online financial transactions. All credit cards and other payment information that you transmit will be protected by encryption technology, provided that your browser is properly configured and your computer is operating properly. The encrypted information is shared only with our bank and a third party credit card application service provider, who also operate secured servers. Access to these records is limited to a very small number of employees who need it in order to perform a specific job.

In addition to the preceding terms and conditions the City, its officers, employees, agents, or representatives, shall not be liable for any damages of any kind arising from your use of the online bill-pay service, including any non-authorization of a user's payment by any entity involved in the processing of any online transaction including but not limited to your credit card company, any applicable governmental authority's non-acceptance of a payment from an online bill-pay user, or for any disruptions in service of the online bill-pay service, regardless of the cause. The City further assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization of settings.

Completion of a payment transaction using the online bill-pay service is contingent upon: 1) the authorization of payment by all entities involved in the processing of any online transaction including your applicable credit card company; 2) the acceptance of your payment by the relevant governmental authority or other entity you are attempting to pay; and 3) payment of the online bill-pay transaction fee. If, for any reason whatsoever your payment is not processed, authorized, or accepted by any entity involved in the processing of any online bill-pay transaction your payment liability shall remain outstanding and unpaid and you may be subject to late fees, interest charges, penalties, shut-off, or other actions where applicable. All outstanding payment obligations shall remain your sole responsibility. You understand, accept, and agree to pay to the City any and all fees and/or penalties associated with the submission of any payment transaction that is returned by any bank or other depository financial institution for insufficient funds or any other error on your part.

Eastvale E-Notificatiion
This new application from the City gives users the opportunity to apply and receive various types of information from the different City departments. The service informs users about weekly happenings in City government. This is an "opt-in" service, meaning that users must indicate their interest by signing up and choosing the information they wish to receive. To use this service the user, at minimum, must provide their e-mail address. For street related information, the user must also provide address information. Should any user wish to "unsubscribe" at any time, this option is sent out at the bottom of each e-mail notification or available via the login and password assigned at time of application. A user name and password must be assigned in order to set up such an account, so that the information becomes easily retrievable and modifiable upon log-in. These passwords are stored on a secured server. You should not divulge this password to anyone and the City will never ask for your password in an unsolicited phone call or e-mail. When you are finished viewing and changing your personal information, be sure to log-out and exit the page for complete protection.

Notice to Parents
The sections of the City's site that are geared to children (safety, educational services) do not contain any online forms. We do not ask children for any personally identifying information.

Restrictions on Use of Materials
Except as provided herein, no material or information from this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed except as authorized in this notice, expressly authorized within this site, or approved in writing by the City of Eastvale.

Links from City of Eastvale Website
The City of Eastvale permits the establishment of links to external websites on the City's official website solely in conformance with this website policy. In the establishment and maintenance of its official website, the City does not intend in any manner to create nor does it create a forum or other means by which public discourse, exchange of opinions, or discussion on issues of any nature may occur. The City is not responsible for, does not endorse, and cannot assure the accuracy of information on these outside websites.

Organizations wishing to establish external links on the City's website must submit a request to the webmaster. The request must contain all information necessary to verify the facts as stated and is necessary to determine whether the proposed link is in compliance with this policy. The City Manager, or designee, will review the merits of the requested external link, keeping in mind the criteria and examples listed below, to determine whether the link serves the overall purpose of the City's website. A request will not be denied because of a viewpoint espoused by the person or entity.

At its discretion the City may provide links to external sites that fall into one or more of the following categories: 

  • Other governmental agencies. 
  • Utilities 
  • Public and private, bona fide educational institutions. 
  • Organizations as defined in the Internal Revenue Code §501(c)(3). 
  • Elected Public Officials. Transportation Agencies

The City of Eastvale reserves the right to: (1) deny an external link request to any person, business or organization when it is determined, following review of a request, that the entity or organization for which request is made does not meet the criteria set forth in this policy; and/or (2) deny an external link request to any person, business or organization which fails to provide all required information, or fails to provide truthful information.

Some examples of the type of websites that the City's website will not provide an external link to websites:   

  • Promoting or exhibiting hate, bias, discrimination, pornography; libelous or otherwise defamatory content;
  • Associated with, sponsored by or serving a candidate for elected office, any political party or organization supporting or seeking to defeat any candidate for elective office or any ballot proposal; 
  • Associated with political organizations or other organizations advocating a position on a local, state or federal issue; 
  • Furthering the agenda of a political organization or candidate running for office; 
  • Violating any of the City's equal opportunity or norms and values policies; 
  • That are individual or personal home pages.

Removal of External Link from City Website
The City reserves the right to immediately and without notice to any person or organization: (1) remove any external link if the nature of the organization or business to which the link relates no longer complies with the City's external link Policy; (2) discontinue an external link at any time if entities' website provides or promotes hate, bias, discrimination, pornography, false, slanderous, illegal, political (see above examples of websites the City will not link to), or incorrect information at any time; or (3) to revise this policy without prior notice when to do so is deemed to be in the best interests of the City of Eastvale.

Location and Appearance of External Links
The City reserves the right to determine how and where External links will appear on its website; i.e. what page the link appears on and where the link is placed on the page.

Copyright Notice
Unless a copyright is indicated, information on the City of Eastvale website is in the public domain and may be reproduced, published or otherwise used with the City of Eastvale's permission. We request only that the City of Eastvale be cited as the source of the information and that any photo credits, graphics or byline be similarly credited to the photographer, author or City of Eastvale, as appropriate.

If a copyright is indicated on a photo, graphic, or any other material, permission to copy these materials must be obtained from the original source.

Using or modifying this site's materials and information for commercial or profit making purposes is prohibited and may violate the copyrights and/or other proprietary rights of the City of Eastvale or third parties.
This means that the following acts or activities are prohibited without prior, written permission from the City of Eastvale: (1) modification and/or re-use of text, images or other website content from a City server; (2) distribution of the City's website content; or (3) "mirroring" the City's information on a non-City server.

Disclaimer of Endorsement
Some of the links made available to you through the City of Eastvale’s website will allow you to leave the City's site. Please be aware that the Internet sites available through these links, and the materials that you may find at those sites are not provided by, endorsed by or under the control of the City of Eastvale. Therefore, the City cannot and does not make any representation to you about these sites or the materials available on the sites. The fact that you may be able to access these additional sites from the City's website is not an endorsement or recommendation to you by the City of any of these sites or any material found there. The City is providing these links only as a convenience to you, and your access to these additional sites is done at your own risk.

Indemnification
To the maximum extent permitted by law, by using the City of Eastvale's website, the user agrees to defend, indemnify, and hold harmless, the City of Eastvale, its agencies, officers, employees, representatives, and agents from and against all claims and expenses, including attorneys' fees, arising out of the user's use of this site or materials and information contained on this site.

Electronic Form Filers
Any other information provided by you at the request of the City of Eastvale or an agency thereof, such as the completion and electronic filing of a form, will be considered to be voluntarily provided by the visitor and will be treated in the same manner as information provided in written form or in person during a visit to the agency.

Personal Information That We Collect
In order to use any web based payment service on the City’s website, you will have to provide only the personal information necessary for us to complete the transaction. We will notify you when you have to provide your personal information. If you choose not to provide your personal information, we will be unable to complete your transaction and you will not be able to use the payment service. The amount and type of personal information that we will collect from you will depend on how you decide to make your payment (e.g., credit card). We may archive your personal information for auditing, diagnostic and user support purposes.

Disclosures to Our Credit and Bank Card Processing Providers
We are required to provide select personal information (such as your credit card number and account expiration date) to our money transmission vendors to the extent necessary to process your payment for services on our site.

Website Disclaimer & Limit of Liability
While the City of Eastvale uses reasonable efforts to include accurate and up-to-date information on this web site, it makes no representations as to the accuracy, timeliness or completeness of that information. In using this web site, you agree that its information and services are provided "as is, as available" without warranty, express or implied, and that you use this site at your own risk.

You further agree that the City of Eastvale and any other parties involved in creating, maintaining, and delivering this site's contents have no liability for direct, indirect, incidental, punitive, or consequential damages with respect to the information, services, or content contained on or otherwise accessed through this web site.

The GIS applications accessed through this web page provide a visual display of data for your convenience. Every reasonable effort has been made to assure the accuracy of the maps and associated data. The City of Eastvale makes no warranty, representation or guaranty as to the content, sequence, accuracy, timeliness or completeness of any of the data provided herein. The user of these applications should not rely on the data provided herein for any reason. The city of Eastvale explicitly disclaims any representations and warranties, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. The City of Eastvale shall assume no liability for any errors, omissions, or inaccuracies in the information provided regardless of how caused. The City of Eastvale shall assume no liability for any decisions made or actions taken or not taken by the user of the applications in reliance upon any information or data furnished hereunder. To be sure of complete accuracy, please check with City staff for updated Information.

The use of these applications indicates your unconditional acceptance of the above disclaimer.

Thank you for visiting the City of Eastvale's Website.
Sincerely, City of Eastvale